insight

One of the most common requests from my clients is for Actionable Insight; a desire to receive simple, understandable output from analytical activity which provides a clear indication for what they should do. As a request it’s entirely understandable, reasonable and a great focus for the majority of analysis; after all, analysis is most valuable when it directs action and results in improvement. There are, however, two clear cases when the desire for Actionable Insight oversteps the mark and misses the point:
Continue reading In praise of *unactionable* insight